What Personal Information About Customers Does FreeHotWater.com Gather?

Free Hot Water gathers personal information from you in order to provide superior service, communicate offers on merchandise and services which we believe will be of interest to you, customize our communications to you, administer our business, and improve your shopping experience. The following are examples of the personal information we gather from you.

Purchases - When you place an order, you give us your name, address, phone number and/or e-mail address plus payment information.

Non-Purchases - There may be instances when you are not making a purchase at Free Hot Water and you give us your name, address, phone number and/or e-mail address, and where applicable, payment information, or when somebody else gives us your name, address, phone number and/or e-mail address, and where applicable, payment information.

Partner Login Account - If we create a Partner Login Account so that you may place orders more conveniently, you authorize us to store your name and shipping address(es), and payment information.

E-mail updates - When you subscribe to receive the Free Hot Water Blog or e-mail updates, we require your e-mail address. You can unsubscribe anytime.
 

How we use personal information:

We ask you for certain kinds of personal information in order to provide you with the services you request and to process and deliver your order. We also may use your personal information to provide you with customized commuor e-mail us, including your name and mailing address, at info@freehotwater.com. 

Along with respecting your privacy, Free Hot Water diligently strives to keep your personal information safe and secure. 

What are cookies?

"Cookies'' are small data files that one of our servers sends to your computer via your Web browser when you connect with our Web site. Their primary function is to help us remember you by tracking your browsing sessions, which enables us to collect non-personally identifiable information (such as your IP address, browser type, and domain name, etc.), and provide you with a more relevant shopping experience. How we use cookies:

We use cookies to help process your order through our website and to provide you with a personalized shopping experience. To place an order and complete your transaction on FreeHotWater.com, you must have ''cookies'' enabled on your Web browser. (If you don''t want to enable cookies but would like to place an order, please call us toll free at 1-408-432-9900

You must also have cookies turned on in order to create a personal account on FreeHotWater.com and to access that online account.

Cookies also help us:

determine which features and tools you use, and which pages you visit on FreeHotWater.com

emember which items you've placed in your shopping cart

In addition, we use cookies to provide you with advertisements and promotions across various other websites from Free Hot Water based on your web browsing behavior and to similarly allow other entities, in which you may be interested, to provide you with their advertisements and promotions across various other websites. If you would like more information about this specific practice or would like to opt out of participating in this particular practice, please contact us at info@freehotwater.com. 

If you have any concerns about leaving cookies on your computer for extended periods, you can delete them using your browser preferences or privacy menus.

Our Business Partners
In order to ship and track merchandise, we may make your name and address available to certain companies that help us provide you with those services. 

Mailing List Preference
If you do not want to have your name shared with non-affiliated companies, or if you no longer wish to receive Free Hot Water Blogs or E-mails, please call 1-408-432-9900.  You can also contact us via e-mail at info@FreeHotWater.com. Please include your name and mailing address in the message. If you would like to no longer receive e-mails from Free Hot Water, please unsubscribe or click on the ''unsubscribe'' link included in all e-mails sent by Free Hot Water. 

Information You Can Access

xamples of information you can access easily at FreeHotWater.com include up-to-date information regarding recent orders; personally identifiable information (including name, e-mail, password, communications preferences); payment settings (including credit card information); e-mail notification settings (including Alerts, Available to Order notifications, Deliveries, and newsletters); recommendations (including recent product view history, prior order history); and Your Profile.